Welcome to ServiceM8 15
Watch the launch video below and activate the changes on your ServiceM8 account today!
Bonus Material: Printable PDF Summary of all of the 2026 Updates
Haven’t got time to watch the launch? Want something to print out and pop on your desk / in the vans?
Get my printable summary of all of the 2026 updates, split into the ones your office team will need to know about, vs the ones your team in the field will need to know.
This year’s update focuses on..
Office Agent – Your ServiceM8 AI assistant. Chat to them while you work, or schedule routine tasks for them to handle, so you don’t have to.
Office Agent, in the App – Talk through the job in front of you with Office Agent on iPhone or Android, and review prepared actions directly in the app.
New Staff Schedule – An all-new scheduling experience, with more flexibility than ever to help you manage your schedule with ease.
ServiceM8 for Android – The all-new, full-featured ServiceM8 app for Android.
New Booking Experience – Find a time that works for your team and your client, in one clear booking window.
Staff Chat – Keep your team connected with direct messages, group channels, photos and files.
Note Threads & Reactions – Keep replies attached to the right Note, mention teammates and acknowledge updates with emoji reactions.
Notifications Management – A more powerful and spacious experience to view and manage your ServiceM8 notifications.
Email Identification – You can now send emails from ServiceM8 using your own business’s domain, to help clients recognise your messages.
Custom Staff Avatars – Use a selfie to personalise your staff avatar.
Knowledge – The Knowledge add-on has been improved, making it easier to create, organise and share your business know-how.
Toolbox Meetings – With the Knowledge add-on, you can now record meetings, then review the meeting’s audio, transcript, summaries and action items.
Imagine, Now in the App – Help clients see the difference, with AI-generated images from job photos.
Photo Markup – Annotate job photos in ServiceM8 Online to explain details visually.
Materials, Now in the App – Search, create and edit Materials and Bundles directly in the app.
Bundle Image Support – You can now add images to Bundles to help customers understand and differentiate their options in Proposals.
Pricing Strategies – Automatically apply fixed or dynamic markup strategies to keep your pricing up to date and profitable.
New iPad Experience – Easier navigation, a customisable tab bar, and the side-by-side job card experience make the iPad app more powerful than ever.
New Apple Watch App – Clock On, Check Out, view job details and record voice notes with the new ServiceM8 app for Apple Watch.
New List Views – An all-new experience to view your Job History, Clients, Materials & more.
ServiceM8 Addon Kit CLI – It’s easier than ever to build your own private ServiceM8 add-ons, using AI tools like Codex and Claude Code.
Activate the updates
Online / Desktop Version – You can activate the online updates by clicking on this activation link
Alternatively, go to account > settings and and see the green notice for more information.
iPhone / iPad app – Make sure you update your device to the latest iOS version – the app will work on iOS and iPadOS 18 and higher. Go to the app store, search for ServiceM8 and hit the Update button.
Android app – Updated version now available on the google play store!
