Your engineer is standing in a cold plant room. Gloves half off. Phone in one hand.
They’re on question 14 of a 30 question commissioning form, and they’ve just realised they put the wrong reading in back on question 6.
So it’s Back. Back. Back. Back. Back. Back. Then Next, Next, Next all the way forward again.
And that’s the moment they decide forms are a pain and they’ll “fill it in later in the van.”
Which, as every office manager knows, means it gets filled in from memory at 5pm. Or not at all.
One of the most common grumbles I hear from engineers about ServiceM8 forms isn’t the questions. It’s the clicking. One question at a time is brilliant when you’re learning a new form. It’s painful when you’ve done the same one 200 times and just want to get through it.
So here’s the good news → ServiceM8 has added a simple fix in the app.
First – update the app – go to the apple / google play store and update.
This won’t force you to use all of the ServiceM8 15 features account wide – it’ll just give the team access to the app updated.
Then, when you’ve got a form open, tap the list button at the top.
Every visible question appears on one scrolling page.
Scroll to what you need, answer it, fix it, check it.
Want to go back to one at a time? Tap the stacked card button next to Complete.
A few things worth knowing:
👉 Switching views doesn’t lose any answers, even if you’re resuming or editing a form
👉 The app remembers which view you picked, so your engineers only have to choose once
👉 Required questions are clearly marked, and if someone hits Complete with one missing, it jumps them straight to it
👉 Conditional questions still show and hide as normal, and only the visible answers get saved
My tip for this week: don’t just assume your team will find this. Mention it in your next toolbox talk or team chat.
