4th November 2025

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ServiceM8

Work orders: Now best as forms rather than document templates

Since the change to the billing area of the job card, you’ll have noticed that the option to generate a work order is now gone.

Plus, the work order support ‘add-on’ is now unavailable for new users.

Even though you can still use the More > Print > Work Order button on the job card, it doesn’t save the result to the job diary.

Why might you want a work order?

  • You might have staff or apprentices who aren’t on ServiceM8 yet… or perhaps those you just can’t pull away from paper.
  • You might want to use the work order to summarise information you’ve captured in a service (for example – tools needed on the job) together with the customer details and the items they’ve selected on their proposal.

So, take your work order template and turn it into a form.

All you need to do is create a ServiceM8 form with one question – ‘Generate work order’ and that question needs one answer of ‘Yes’.

Generate Form

Upload your existing work order word template to the form, using the ‘custom’ option in the dropdown….. and bob’s your uncle.. you have a working ‘work order form’.

Do you use work orders?

What do you use them for?

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Hazel Portrait
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Hi, I’m Hazel. I’m a Business Systems Specialist + ServiceM8 Gold Partner.

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I ran a plumbing and heating company for 10 years and in 2016 became a ServiceM8 Partner.

I’ve worked with hundreds of business owners just like you to implement easier and more efficient ways of running their business.

My mission is simple: to inspire you and help you develop an efficient and profitable business that gives you the time to do more of what you love.

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