Today, we’re talking about sending text messages from ServiceM8.
Here are the facts when it come to sending SMS –
All SMS messages (manual and automated) sent from your ServiceM8 account are deducted from your SMS credits.
Go over your plan’s limit and you’ll get charged 5p per SMS
Plan SMS Allowance
Free – 5p per SMS
Starter – 100+ messages
Growing – 300+ messages
Premium – 1000+ messages
Premium Plus – 3000+ messages
The maximum length for SMS messages sent via ServiceM8 is 460 Characters.
As the maximum size of an SMS message is 160 characters, this counts as 3 SMS credits towards your plan.
Other points to note:
When using the Online Booking SMS Extension (share contact button), you’re sending an actual SMS message through ServiceM8’s SMS system, which counts against your plan’s SMS allowance.
Got a question about SMS overage fees you’ve been charged?
ServiceM8 support have the capability to review the account’s SMS Delivery Logs to determine the number of SMS messages sent within a month.
So, the takeaway –
- Keep SMS messages short and sweet to maximise your allowance.
- Send as many as you need to get the job done – remind your customers of their appointment, give them updates, thank them, ask for feedback – their phone is probably in their hand for most of the day.
- If you go over the month’s SMS limit, ask yourself, is it worth 5p to grab their attention immediately?
